Last Updated: January 21, 2018
How do we collect and use information?
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
Account Information. When you create an Account we'll collect certain information that can be used to identify you, directly or indirectly, such as your name, phone number, and email address (Personally Identifiable Information or PII). When you purchase a ticket to a Paid Event, we'll collect other PII from you such as your shipping address. We may also collect certain information that is not PII because it cannot be used by itself to identify you, such as your zip code and the city in which you are located. We may use your PII to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the Opt-Out procedure described in this policy below.
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as Log Data), including both Account holders and non-Account holders (either, a User). Log Data may include information such as a User's Internet Protocol (IP) address, unique identifiers (such as mobile device identification numbers), browser type, operating system, the web page that a User visits before and after accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, Events on our Services which a User views, tags, or likes, search terms, the links on our Services that a User clicked on, information about a User’s interactions with e-mail messages, such as the links clicked on and whether the messages were received, opened, or forwarded, standard server log information and other statistics.
Location Information. When you use our App we collect and store information about where you are located, such as by converting your IP address into a rough geolocation and accessing your mobile devices GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our Services for you.
We use information collected through the Services to: (1) administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users' needs and preferences; (2) provide you with the products, promotions, services, newsletters, and information you request and respond to correspondence that we receive from you; (3) contact you via email and otherwise about your account, products, services, contests, and events that we think might be of interest to you; (4) send you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties; (5) provide, maintain, administer or expand the Services, perform business analyses, or for other internal purposes to improve the quality of our business, the Services, and other products and services we offer; (6) customize and personalize your use of the Services. We may use a person's IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used. We may use your non-personal information (including personal information that has been de-identified and/or aggregated) for any reason at our sole discretion.
What Information Do We Share With Third Parties?
We will not share any PII that we have collected from you except as described below:
Information Shared with Our Services Providers. We may engage third party service providers to work with us to administer and provide the Services (e.g. we use third parties to process payments for purchases made via the Services). These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Event Partners. We may share information with our Event partners, including a third party who provides or sponsors an Event, such as an Event promoter or record label, and the Venue where the Event is being held, to enable you to attend an Event (e.g. so you can collect your ticket at the Venue's box office or will call or so that your tickets or other Event information or merchandise can be emailed or shipped to you). Our Event partners have access to your PII only for the purpose of performing services on your behalf. We do not authorize our Event Partners to use your PII for any other purpose. You should read their privacy policies to learn how they treat your information.
Information Shared with Other Third Parties. We may share aggregated information and non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes. We may use Log Data to compile popularity charts and may share this with third parties. We may use third-parties to serve advertisements on the Services. These third parties may set their own cookies or similar web technologies to collect information about users’ online activities over time and across different websites.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iii) to prevent or stop activity we consider to be illegal or unethical.
We may share non-personal information (including personal information that has been de-identified and/or aggregated), such as demographic and usage statistics, with advertisers, sponsors or other third parties for any reason at our sole discretion.
The Security of Your Information
We are very concerned with safeguarding your information and have adopted security procedures that we have determined are reasonable and appropriate, to help protect against loss, misuse, and unauthorized access to the information you provide to us. The security of your PII is important to us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee or warrant the security of any information you disclose or transmit to the Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information during transmission, for example, across the Internet. When you enter sensitive information (such as credit card number), that information is encrypted using 128-bit encryption. In some cases, we also encrypt sensitive information where it is stored on our systems.
Links to Other Sites
Social Networking Sites
Emailing and Messaging Via a LaneOne Account
As part of our Services, Account holders may communicate with other Account holders and, to a limited extent, with non-registered users, through use of their Accounts. Account holders may email or message non-registered users outside of the Services to share information regarding an Event, or to invite them to join or refer them to the Services. Additionally, Account holders can email or message other Account holders regarding an Event.
Modifying Your Information
You can access and modify the PII associated with your Account through the Account Profile page on the Site or the App. If you want us to delete your PII and your Account, please contact us at firstname.lastname@example.org with your request. We'll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Opting Out / Retention
We may use information that we collect from you to provide you with promotional emails, newsletter notifications, and notifications about upcoming Events that are likely to be of interest to you. If you do not wish to receive promotional emails, newsletter notifications, Event notifications or reminders, or other communications from us, please follow the unsubscribe instructions provided in any of the communications or through the Services, or notify us at email@example.com.
We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.